Frequently Asked Questions

Got questions about custom orders, sizing, materials, or shipping? Find your answers here.

Frequently Asked Questions About Our Handmade Rugs

Whether you're planning your first custom rug order or you're a returning interior designer, we've answered the questions our customers ask most often — from materials and sizing to shipping and customization. Can't find your answer here? Reach out to our team directly and we'll respond within 24 hours.

General Questions

What makes a Paliram Carpets rug different from mass-produced rugs?

Every rug we make is handcrafted by skilled artisans in Bhadohi and Mirzapur, India — regions with centuries of carpet-weaving heritage. Unlike machine-made rugs, each piece reflects individual craftsmanship, natural materials, and traditional weaving techniques passed down through generations.

Where are your rugs made?

All our rugs are handmade in Bhadohi and Mirzapur, Uttar Pradesh — internationally recognized as the carpet manufacturing hub of India.

Do you sell directly to individual customers, or only to businesses?

We work with both. Homeowners, interior designers, architects, hospitality businesses, and wholesale buyers can all order through us — whether it's a single custom rug or a bulk trade order.

Customization Questions

Can I customize the size, color, and design of my rug?

Yes. Every rug can be customized to your exact specifications — size, shape, color palette, material, and design pattern are all flexible to match your space. You can start designing today by visiting our Customize Your Rug page.

How long does a custom rug take to make?

Production time depends on size, material, and design complexity. Hand-knotted rugs generally take longer than tufted or woven styles. Our team shares an estimated timeline once your customization request is confirmed.

Can I send my own design or inspiration image?

Absolutely. We regularly create rugs from client-provided sketches, mood boards, or reference images — our artisans can replicate or adapt almost any design. You can submit your references via our Contact page.

Material & Quality Questions

What materials do you use for your rugs?

We work with wool, silk, jute, cotton, and natural fiber blends depending on the look, feel, and durability you need. Check our Rug Collections to see how different materials are styled.

Are your rugs eco-friendly?

Many of our materials — particularly jute and wool — are natural and sustainably sourced. We can guide you toward eco-friendly options if that's a priority for your project.

How do I know which material is right for my space?

High-traffic areas usually suit wool or jute for durability, while silk and silk-blends are better for low-traffic, decorative spaces. Our team can recommend the right material based on your room and usage when you inquire.

Ordering & Shipping Questions

How do I place an order?

Browse our rug collections, select a design, click "Customize this rug," and submit the customization form. Our team will contact you within 24 hours to confirm details and next steps.

Do you ship internationally?

Yes, we export to customers and businesses worldwide. See our Shipping Policy for full details on package dispatch and custom processing.

What if I'm not satisfied with my rug?

We want you to love your rug. Please review our Return & Refund Policy for details on return eligibility, timelines, and exchanges.

Can I get a sample before placing a full order?

For bulk and trade orders, material/design samples can often be arranged — contact our team to discuss your specific project.

Still have questions?

Our dedicated design support experts are here to walk you through size, material, or delivery queries.

Enquire Directly

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